Refund policy

 

Returns & Refunds Policy

Nau mai, haere mai! At Our Ōtara, we’re all about community and connection. We want you to love every piece you wear from us. If something’s not quite right, we’re here to make it easy to sort out. 💙

Returns

We accept returns on most items within 14 days of delivery, as long as:

  • The item is unworn, unwashed, and in original condition (including tags and packaging).

  • You have proof of purchase (like an order number or receipt).

Please note:

  • Sale items, clearance products, and limited-edition drops are final sale and cannot be returned unless faulty.

  • For hygiene reasons, we cannot accept returns on headwear (caps, beanies) unless the item is faulty.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 5-7 working days.
Refunds are made using your original payment method. Shipping costs are non-refundable unless the item was faulty or we made a mistake.

Exchanges

Want to swap for a different size or style? Easy! Let us know within 14 days and we’ll do our best to help, depending on stock availability.

Faulty Items

We stand by our quality. If your item is faulty or damaged, please contact us as soon as possible at [insert contact email or form link] with photos and details, and we’ll sort it out for you—either with a replacement or a refund.

How to Return

  1. Email us at [insert contact email] with your order number, item details, and reason for return.

  2. We’ll reply with instructions and a return address.

  3. Pack the item securely and send it back.

  4. Keep your tracking number until we confirm receipt.

Need Help?

We’re here for you. If you have any questions, just drop us a line at [insert contact email].

Our Ōtara—repping our hood, with heart. 💙
#HomeOfTheBrave #RepLocal